Newman - Contact Us

<BODY LEFTMARGIN="0" TOPMARGIN="0" MARGINWIDTH="0" MARGINHEIGHT="0" BGCOLOR="#FFFFFF">  <TABLE BORDER="0" CELLPADDING="0" CELLSPACING="0" WIDTH="570"> <TR> <TD WIDTH="32"> <IMG SRC="images/blank.gif" WIDTH="32" HEIGHT="1" BORDER="0"></TD> <TD VALIGN="TOP" WIDTH="538"> <TABLE BORDER="0" CELLPADDING="0" CELLSPACING="0" WIDTH="538"> <TR> <TD> <IMG SRC="images/blank.gif" WIDTH="1" HEIGHT="24" BORDER="0"></TD> </TR> <TR> <TD> <TABLE BORDER="0" CELLPADDING="0" CELLSPACING="0" WIDTH="100%"> <TR VALIGN="TOP"> <TD VALIGN="TOP" WIDTH="350"><SPAN CLASS="sublight2">Lettings Complaint Procedure</SPAN></TD> <TD ALIGN="LEFT" VALIGN="TOP"> <UL> <LI><A HREF="nps_contact.php" TARGET="_top">Return to contact details</A></LI> </UL></TD> </TR> </TABLE> </TD> </TR> <TR> <TD> <IMG SRC="images/blank.gif" WIDTH="1" HEIGHT="16" BORDER="0"></TD> </TR> <TR> <TD> <P>1. Please raise your complaint with the property manager or sales advisor that is handling your case. </P> <P>2. If the sales advisor cannot resolve the issue for you then please put your complaint in writing addressed to the Lettings Manager for that particular branch. </P> <P>3. We will aknowledge to your complaint in writing within 5 working days. We will also start a full investigation. </P> <P>4. In line with the ARLA guidelines a full written outcome will be sent to you within 15 working days. </P> <P>5. If you are not satisfied with the full written outcome response from the Branch Manager you can write to the Area Manager. They will then respond to you with a statement of the final view of the matter within 15 working days of receipt. </P> <P>6. If you are still not satisfied with the outcome, you can raise your complaint with the ARLA (Association for Residential Letting Agents) they can be contacted as below: </P> <BLOCKQUOTE> <P>The Association of Residential Letting Agents <BR> Maple House <BR> 53-55 Woodside Road <BR> Amersham <BR> Bucks <BR> HP6 6AA</P></BLOCKQUOTE> <P>Alternatively you can write to the Ombudsman for Estate Agents <A HREF="http://www.oea.co.uk" TARGET="_blank">http://www.oea.co.uk</A>. The Ombudsman will request that you have exhausted the internal complaints procedure before contacting them. </P> <P>7. When you have raised a complaint with ARLA / Ombudsman they will write to us as agents requesting our Property File and our version of the events. A case officer will then undertake a formal review of your complaint largely based on the documents from both sides </P> </TD> </TR> </TABLE> </TD> </TR> </TABLE> </BODY>